Support - Frequently Asked Questions

How do I access my webmail?
Go to www.yourdomainname.com/mail

What is my POP3 Mail Server (used for checking mail)?
mail.yourdomainname.com

What is my SMTP Server (used for sending mail)
mail.yourdomain.com (ex. mail.trailhead.com)*
*If this setting fails, please contact your ISP.
Some ISP's require you to use their SMTP settings.

What is WebMail Login (Username) / Email Username?
Your complete email address (ex. support@trailhead.com)

How can I see my web stats?
Go to www.yourdomainname.com/cgi-bin/awstats.pl

How do I set up my email?
Directions for the most popular email clients can be found here.

How do I access my hosting control panel?
Go to www.trailhead.com/admin

How do I retrieve my hosting control panel password?
Go to www.trailhead.com/admin and click on Lost Password. The password will be emailed to your contact email that we have on file.

How do I see my billing statements?
All of your billing statements are available in your hosting control panel under "Billing Statements"

How do I make a payment?
You can update your payment information in your hosting control panel under "Billing Info" or click here to make a payment.

Other Stuff

We've collected a group of links and some advice that our clients frequently ask for. The software (including the Internet software) that you can download here is free or trialware (try before you buy).

If you don't have a high speed Internet connection from home (broadband), you really need to check this section out. Broadband is FAST, available and cheaper than you might think. It makes accessing the Internet, checking email, viewing web sites and downloading software, music and games easy!

Finally now that you've got your new computer and high speed Internet connection you need to think about security and privacy. Here's some real easy things you can do to protect your computer and yourself.